الأسئلة الشائعة

الأسئلة الشائعة

إجابات سريعة لأولياء الأمور والطلاب.

قدّم الآن

General

What is أكاديمية ميثاق?

أكاديمية ميثاق is an online learning platform offering a variety of educational programs through live classes, structured courses, qualified instructors, and personalized learning support.

Who can enroll at أكاديمية ميثاق?

Our programs are open to طالبا of different age groups. Some courses may have specific age or prerequisite requirements.

How do I register?

You can register by creating an account, completing the admission process, and enrolling in your preferred course through our official platform.

Can I enroll in more than one course?

Yes. الطلاب may enroll in multiple courses, provided they meet the eligibility requirements and manage their schedules effectively.

Are classes conducted online?

Yes. All classes are delivered online using approved learning platforms and can be accessed through your LMS dashboard.

القبول & Enrollment

How do I choose the right course?

Our team can guide you based on your age, current knowledge, learning goals, and course availability.

Is there an admission process?

Yes. Some courses may require a placement assessment or introductory session before enrollment.

What documents are required?

Depending on the course, you may be asked to provide basic personal information and a valid government-issued identification document for verification.

Can I change my course after enrollment?

البرنامج changes may be permitted depending on availability and academy policies. Please contact the administration for assistance.

الصفوف & التعلم

How do I join my classes?

Log in to your LMS account and navigate to your enrolled course. The class link and schedule will be available on your dashboard.

What happens if I miss a class?

Please inform your teacher or the academy as soon as possible. Depending on the course, recordings or makeup sessions may be available.

How long is each class?

الصف duration varies by course. Your class schedule will include complete timing details.

Do I receive study materials?

Yes. التعلم resources, assignments, and course materials are provided through the LMS whenever applicable.

Can I access my course anytime?

البرنامج materials are available through your LMS account while your enrollment remains active, subject to course-specific access policies.

الحضور & Assessments

Is attendance compulsory?

Yes. Regular attendance is encouraged to ensure consistent learning and satisfactory academic progress.

How is my progress monitored?

المعلمون monitor attendance, assignments, quizzes, assessments, and overall participation throughout the course.

Will I receive assignments?

Yes. Most courses include assignments, projects, or practical activities to support learning.

Are there examinations?

Some programs include quizzes, assessments, or final evaluations depending on the course structure.

Payments

What payment methods are accepted?

The academy accepts approved payment methods as communicated during enrollment.

When should fees be paid?

الرسوم should be paid according to the academy's payment schedule to avoid interruptions in learning.

Can I receive a refund?

Refunds are considered only under the conditions outlined in the academy's سياسة الاسترداد.

What happens if my payment is late?

Late payments may result in restricted access to classes or other academy services until outstanding dues are cleared.

الشهادات

Will I receive a certificate?

Eligible courses may include a certificate upon successful completion and fulfillment of academy requirements.

Are certificates issued immediately?

الشهادات are issued after successful completion of the course and verification of academic and administrative requirements.

Technical Support

I forgot my password. What should I do?

Use the Forgot كلمة المرور option on the login page or contact academy support for assistance.

What should I do if I cannot access my course?

Check your internet connection, log in again, and contact technical support if the issue continues.

Which devices can I use?

The LMS can be accessed using a desktop computer, laptop, tablet, or smartphone with a stable internet connection.

Which browser works best?

We recommend using the latest version of Google Chrome, Microsoft Edge, Safari, or Mozilla Firefox for the best experience.

السياسات

Can I share my LMS account with someone else?

No. Every account is intended for one registered user only. Account sharing is strictly prohibited.

Can I record classes?

No. Recording, copying, or distributing academy classes or materials without written permission is not permitted.

How is my personal information protected?

Your personal information is handled in accordance with our سياسة الخصوصية and is accessible only to authorized academy personnel.

Can the academy update its policies?

Yes. أكاديمية ميثاق may revise its policies whenever necessary. Updated policies will be published through the LMS or official academy platforms.

Support

How can I contact أكاديمية ميثاق?

You can contact the academy through the official support channels available on the LMS or the academy's official website.

How quickly will I receive a response?

Our team aims to respond to all inquiries as promptly as possible during official working hours.

Who should I contact for academic questions?

Please contact your assigned teacher first. If further assistance is required, the academy administration will be happy to help.

Who should I contact for payment or technical issues?

Please contact the academy's support or administration team through the official communication channels provided within the LMS.